Refund and Returns Policy

Effective Date: 30 May 2026

At Outdoors Pro, we want you to be completely satisfied with your purchase. This policy sets out your rights and our obligations in respect of returns, refunds, and exchanges, including your statutory rights under the Consumer Protection Act 68 of 2008 (“CPA”).

1. Your Statutory Rights Under the Consumer Protection Act

Nothing in this policy limits or overrides your rights under the CPA. The following statutory rights apply to all purchases from Outdoors Pro:

1.1 Six-Month Implied Warranty (Section 56)

All goods supplied by Outdoors Pro carry an implied warranty of quality for a period of six (6) months from the date of delivery. During this period, if goods are found to be:

• defective or unsafe;
• not of good quality;
• not reasonably suitable for the purpose for which they are generally intended; or
• not durable and usable for a reasonable period,

you may return the goods to us and elect to receive a full refund, replacement, or repair — at your option. We will bear the cost of return shipping for all Section 56 warranty claims.

1.2 Cooling-Off Period – Online Purchases (Section 44)

If you purchased goods online (which may constitute a direct marketing transaction under the CPA), you have the right to cancel the purchase — without reason and without penalty — within five (5) business days of receiving the goods. We will refund the purchase price within 15 business days of receiving the returned goods in their original condition.

Note: The Section 44 cooling-off right does not apply to goods that have been partially or fully consumed, to custom-made or personalised items, or to digital products.

1.3 Right to Cancel Advance Orders (Section 20)

If you placed an order for goods not yet delivered, you may cancel that order at any time before delivery. We will refund any payment received within seven (7) business days of the cancellation notice. A reasonable cancellation fee may apply where goods were specially ordered or custom-configured on your behalf.

2. Change-of-Mind Returns

In addition to your CPA rights, we voluntarily accept change-of-mind returns subject to the following conditions:

2.1 Eligibility

• The item must be unused, unassembled (where applicable), and in its original, undamaged packaging.
• The return must be initiated within 30 calendar days of the date of delivery.
• Digital products are not eligible for change-of-mind returns.
• Items marked as non-returnable on the product page are excluded.

2.2 How to Initiate a Return

To initiate a return, please contact us within the applicable return window:

1. Email info@outdoorspro.co.za or call 073 109 4924 with your order number and the reason for the return.
2. We will respond within two (2) business days with a return authorisation (RA) number and return instructions.
3. Ship the item back to us using a trackable courier service. Clearly mark your RA number on the outside of the packaging.

2.3 Return Shipping Costs and Refund Amount

For change-of-mind returns:

• You are responsible for the cost of returning the item to us. We recommend using a tracked and insured courier service.
• Only the product purchase price will be refunded. The original outbound courier or shipping fee is non-refundable.
• Any return courier costs you incur are at your own expense and will not be reimbursed.

Note: For defective goods returned under the Section 56 warranty (see clause 1.1), Outdoors Pro bears the return shipping cost and refunds the full purchase price including any original delivery fee paid.

3. Inspection and Refund Processing

Once your return is received, the following turnaround times apply:

• Inspection: We will inspect returned goods within three (3) business days of receipt and notify you by email of the outcome.
• Approved refunds: Refunds are processed within five (5) business days of approval and credited to your original payment method. Bank processing times may add a further two to five business days depending on your bank.
• Rejected returns: If a return is rejected (e.g., the item shows signs of use or is not in original condition), we will notify you by email with reasons. The item will be returned to you at your cost within five (5) business days of that notification.

4. Late or Missing Refunds

If you have not received your refund within the timeframes above:

1. First, re-check your bank account or payment platform.
2. Contact your bank or card issuer — some institutions take several days to post credits.
3. If the issue persists, contact us at info@outdoorspro.co.za and we will investigate.

5. Exchanges

We will exchange an item free of charge where it is defective, damaged, or incorrect. For exchange requests under the Section 56 six-month warranty, we will also cover return shipping costs.

If you wish to exchange an eligible, unused item for a different product or size, please contact us within 30 days of delivery. The difference in price (if any) will be charged or refunded accordingly. Return shipping for size or preference exchanges is at your cost.

6. Contact Us

For all returns, refund queries, and warranty claims:

Email: info@outdoorspro.co.za
Phone: 073 109 4924
Website: outdoorspro.co.za

This policy does not exclude or limit any rights you may have under the Consumer Protection Act 68 of 2008 or any other applicable South African legislation.